Measuring What Matters and Capturing the Patient Voice.

Incorporating the patient voice into health care delivery has proved challenging—particularly when there is little agreement about how to define and discuss the concept nor about how to measure its impact. NEJM Catalyst convened an in-person roundtable to address these issues in depth. The roundtable and an accompanying survey of our Insights Council point the way toward a framework for defining the patient voice and integrating it into care delivery.  Some have called this Patient-Centered Medicine.



At the same time  it assumes the physician ear is tuned to the same frequency. In the background, and at times many other voices are present. Some are wanted, most are extraneous, disruptive and irrelevant to physicians. After all physicians spend most of their time listening.

While communication is a good thing we must all master becoming better physicians, most of these interactions are distracting at the least. During out daily routine we manage to synthesize or eliminate these Voices



During a Roundtable sponsored by the NEJM Catalyst this article attempts to organize the cacaphony of voices.

Measuring What Matters and Capturing the Patient Voice


Measuring What Matters and Capturing the Patient Voice.pdf