Listen Up

Monday, June 22, 2015

Averting the Ax at AHRQ | The Health Care Blog

Averting the Ax at AHRQ | The Health Care Blog

House fails to fund AHRQ....



U.S. Congress chooses between social security and health quality organization.





An example of an AHRQ report:


Comparative Effectiveness Reviews are systematic reviews of existing research on the effectiveness, comparative effectiveness, and harms of different health care interventions. They provide syntheses of relevant evidence to inform real-world health care decisions for patients, providers, and policymakers. Strong methodologic approaches to systematic review improve the transparency, consistency, and scientific rigor of these reports. Through a collaborative effort of the Effective Health Care (EHC) Program, the Agency for Healthcare Research and Quality (AHRQ), the EHC Program Scientific Resource Center, and the AHRQ Evidence-based Practice Centers have developed a Methods Guide for Effectiveness and Comparative Effectiveness Reviews. This Guide presents issues key to the development of Comparative Effectiveness Reviews and describes recommended approaches for addressing difficult, frequently encountered methodological issues.
The Methods Guide for Comparative Effectiveness Reviews is a living document, and will be updated as further empiric evidence develops and our understanding of better methods improves. Comments and suggestions on the Methods Guide for Effectiveness and Comparative Effectiveness Reviews and the Effective Health Care Program can be made at www.effectivehealthcare.ahrq.gov.
This document was written with support from the Effective Health Care Program at AHRQ.



AHRQ Master Index





Health Train Express recommends readers review the AHRQ Master Index for an overall view of what and how AHRQ spends it's money.  What is your opinion on how de-funding AHRQ will effect health care ?  Is it a duplication of other organizations that perform similar if not identical tasks?
The Affordable Care Act is stimulating the growth of other needless and reduncant health organizations focused on outcomes, safety and quality of care. 

Sunday, June 21, 2015

Should Doctors Be Allowed to Nap on the Job?






Most people are aware that physicians can lead hectic lives, with disruption of diurnal sleep cycles resulting in stress, and fatigue.  Many doctors have learned to take a quick nap and return to work, refreshed.  This is not at all uncommon when working 18-20 hours or more. During training it is not uncommon to work 24-36 hour shifts when on call or covering a service on a weekend. Often a physician will nod off involuntarily.


The blogger wrote, ""We are aware that this is a tiring job but doctors are obliged to do their work," wrote the blogger who posted the images. "There are dozens of patients in need of attention." But the doctors didn't take the criticism lying down. When Juan Carlos, a Mexican doctor, heard the story, he created the hashtag #YoTambienMeDormi ("I've also fallen asleep") and tweeted: "I've also fallen asleep after operating on one, two, three and even four patients on any regular shift." Carlos told BBC Trending that he wanted to "expose the differences between the rights of doctors and the rights of patients." the physican went on,  "As a doctor here in Mexico, it's illegal to take a picture of a patient without their prior consent, even if it's for medical purposes. But a patient can take a photo of a doctor with the sole purpose of damaging our reputation."
This particular posting was an act of meanness and attempted to shame a hard working exhausted trainee.

Sleep deprivation can be dangerous to patients as well. In fact regulations were written to prevent resident abuse, liming the total number of h ours a trained can work each week.

A bizarre posting appeared on social media with a hashtag, #YoTambienMeDormi .
There was a 'backlash' on social media, with many relevant comments.
The Latin American doctors argue, however, that they're not being treated as humans with "normal physiological needs", says another Mexican doctor, Marcela Cueva. "And that doesn't mean that we don't take good care of our patients. The problem is that nowadays the doctor-patient relationship has been damaged and social media is part of the reason. Doctors are bashed on some physician grading websites, and also by disgruntled patients on twitter, facebook and other social media websites.
People are more likely to write when they go through bad experiences rather than good ones." 

attributed to: BBC and Doximity

Saturday, June 20, 2015

Nature And Nurture: What’s Behind the Variation In Recent Medical Home Evaluations?

by  Mark FriedbergConnie Sixta, and Michael Bailit



The medical home is a relatively new term term in the golden age of health reform. It is really not a new concept.We used to call it the family physician, or primary care provider. However in today's environment it takes a village to provide the care which one provider used to be able to deliver.

In evaluating Medical Homes, it is not surprising to see significant variations in success depending on regional variations.

No two medical home interventions are exactly alike, and recent studies have demonstrated their heterogeneity. Similarly, the context and setting of medical interventions differ widely and can have significant effects on their outcomes.
Recent evaluations of two regional medical home pilots (i.e., efforts to improve the capabilities and performance of primary care practices) within the Pennsylvania Chronic Care Initiative (PACCI) have produced differing results.
In the southeast region of the state, the intervention was associated with improvements in diabetes care, but no changes in other measures of quality, utilization, or costs relative to comparison practices. By contrast, the northeast region’s intervention was associated with favorable changes, relative to comparison practices, in a wider array of quality measures as well as reductions in rates of hospital admissions, emergency department visits, and ambulatory visits to specialists.

Nature: Differences In Context

Compared to primary care practices that participated in the southeast PACCI, those in the northeast PACCI had several advantages at baseline.
First, the northeast practices may have been “right sized” for rapid transformation: not too big to change quickly, but not so small that they lacked resources to make new capital and personnel investments. And when practice sites were small, they tended to be affiliated with larger provider organizations (Intermountain, Physicians Health Alliance, and Geisinger) that could bankroll and otherwise support their transformation (e.g., through access to “back office” executive leadership with significant organizational experience in care management, which was present for six practices).
Through participation in the northeast PACCI learning collaborative, intervention conveners observed that practices lacking this expertise at baseline learned quickly from their peers. In contrast, practices in the southeast were predominantly small, independent private practices or much larger organizations (academic medical centers and community health centers) with less preexisting experience in care management.
Second, conveners observed differences in practice culture at baseline. In the northeast PACCI, physicians were more accustomed and receptive to practice transformation that was directed and facilitated by their practice leaders. In contrast, for some practices in the southeast PACCI, conveners noted initial physician non-participation in, and resistance to, new initiatives by practice leaders.
Third, the southeast regional pilot included community health centers and teaching hospitals that focused on underserved, sociodemographically vulnerable populations. The northeast region did not have the same representation of such providers, and while these practices did not serve a wealthy population, they may not have faced the same degree of sociodemographic challenges as some of the southeast practices.
Fourth, the northeast region was more rural, with few hospital options and more consistent use of the same hospital over time by patients of a given practice, facilitating hospital-primary care relationships. In contrast, the southeast region was a large metropolitan area served by numerous hospitals, complicating the task of tracking hospital and emergency department care.
Fifth, evaluations of each regional pilot found that approximately one-third of the southeast practices adopted new Electronic Health Records (EHRs) during the intervention, while all of the northeast practices already had EHRs at baseline. Adopting a new EHR can be stressful to physicians and staff, disrupt longstanding workflow, and distract from other aspects of practice transformation.
Once again studies fail to illuminate the difference between apples and oranges when describing success or failure of programs

Pioneer ACOs: Anatomy Of A ‘Victory’

When I read a headline like the one at the top of this post, my next step is to see who is making that statement.  In this case it was made by Secretary Burwell, the head of HHS.

On May 4, 2015 Department of Health and Human Services (HHS) Secretary Burwell announced that the Pioneer ACO program had saved the federal government $384 million and improved quality in its first two years and would therefore be expanded. HHS also released a 130 page independent program evaluation by L&M Policy Research that served as the basis for the Centers for Medicare and Medicaid Services (CMS) Actuary’s certification of the Pioneer program.


Burwell is a bit of a cheerleader. 

Burwell’s triumphant announcement was an intended shot in the arm for the troubled Pioneer ACO program, 40 percent of whose initial 32 members dropped out in the first two years. It also illustrated the yawning reality gap between DC policymakers and the provider-based managed care community. In reality, the Pioneer program badly damaged CMS’s credibility with the provider-based managed care community and sharply reduced the likelihood that the ACO will be broadly adopted.

It brings to my mind constantly how can administrators, legislators be so disconnected from the grass roots of health care. Do they do this just to keep their jobs ?

If the Secretary’s goal of having 50 percent of regular Medicare’s payments come through “Alternative Payment Methodologies” by 2018 is to be met, that growth is unlikely to come from either the Pioneers or the larger Medicare Shared Savings Program (MSSP). Table I below shows why.

Table I: Pioneer ACO Top Savers


But look at what CMS paid out in performance bonuses to their biggest Pioneer savers: $295 million in savings generated only $31.4 million in bonus payments. Rewards were so meager that four of the eight top performers dropped out of the program, a fifth opted to defer calculating their bonus until the end of year three, and a sixth (Atrius) earned no bonuses in either of the first two years despite generating over $36 million in savings.

Table II: Pioneer Managed Care All-Stars





Surprisngly many of the ACO failures were mature managed care entities who had 20 years of managed care experience.

When one looks more broadly at the Pioneer cohort, the fifteen mature clinical enterprises with at least twenty years of managed care experience fared poorly (see Table II). Most of these managed care All-Stars were not strangers to managing the risk of Medicare patients, either sponsoring their own fully insured Medicare Advantage (MA) plans or contracting with MA carriers on a full risk basis.
Seven of the fifteen All-Stars dropped out of the Pioneer program after two years. The All-Stars earned only 7 bonuses in 30 possible program years and were paid a paltry $20.2 million despite L&M attributing over $185 million in savings to them (Table II). Healthcare Partners, which owned three of the Pioneer franchises (NV, CA, and JSA) dropped out of the Pioneers, but was purchased by DaVita in 2013 for $4.4 billion, a market validation of the strength of their model. (We added University of Michigan to this cohort because they were a surprise success story in the aforementioned PGP demo. University of Michigan was unable to replicate its PGP success in the Pioneer program).
The explanation for this curious outcome is that CMS used prior years’ spending benchmarks for calculating bonuses rather than comparisons of actual spending by the Pioneers to local non-participating beneficiary spending as in the L&M consulting report. The benchmarks CMS used penalized mature managed-care organizations operating in low utilization markets. Acres of low hanging fruit (meaning lots of previously unexamined and uncontrolled health care utilization) seemed to be a precondition for success in the Pioneer program. Metropolitan Boston, one of the nation’s lushest “cherry orchards,” generated 42 percent of the estimated savings for the entire Pioneer program, according to the L&M analysis. And the plummeting savings from year one to year two of the Pioneer program ($280 million to $104 million) raised questions about how rapidly the participants ran out of accessible fruit.
Perhaps the dismal financial statistics were biased by comparing apples with oranges.

Provider Economics Matter

A little context is important here to complete the picture. Based on our experience, the average American hospital in 2015 only covers about 90 percent of its expenses incurred in treating Medicare patients. So to participate in the Medicare ACO program, providers are being asked to spend many millions in capital and operating expenses for perhaps a one-in-six chance of reducing their Medicare losses by 1 or 2 cents on the dollar of actual spending.
That’s not a very appealing risk/reward relationship. The economics of Medicare’s ACO program greatly resembles Tom Sawyer’s famous fence painting project, where Tom talked his friends into paying him to let them paint his fence. It is telling that, thus far, CMS has not released analysis of the actual set-up and operating expenses of their ACO cohorts that would enable independent estimates of the return on investment experience so far.
Unless participation in the ACO program is made mandatory, which would provoke a firestorm of reaction from hospital and physician communities, it is unlikely that providers who do their homework will join future versions of this program in significant numbers. 

What Should HHS Do Now?

Medicare shared savings is not a new idea. CMS has been testing it for a decade, beginning with the Physician Group Practice demonstration in 2005. It is a reasonable forecast given the past decade’s experience that the ACO is not going to be a viable total replacement option for the regular Medicare program. A fall back position would be to leave the ACO as a contracting option for provider organizations in the high-cost Medicare markets, e.g. letting provider organizations compete to lower Medicare spending in their areas.

House votes to repeal medical device tax - FierceHealthIT

House votes to repeal medical device tax - FierceHealthIT


Davinci Surgical Robot (Intuitive Surgical Systems)

Another wheel falls off Obamacare. At least in the House of Representatives where the Republicans hold sway. It is doubtful if the Democratic Senate will go along with this message from the people's representatives.

Forty-six Democrats joined 234 Republicans in the House who voted Thursday to repeal the much-maligned medical device tax, reports The Washington Times.
The bill would eliminate the 2.3 percent excise tax enacted in the Affordable Care Act.
The tax has been called "burdensome" and "stupid," and its repeal has been a priority among the GOP this year.

The medical device tax threatens to impact employment, and an unneeded burden  upon manufacturers.

The tax was expected to raise roughly $24 billion over the next decade; that would have to be made up in other ways.

In July, the Medical Imaging & Technology Alliance, the Advanced Medical Technology Association and the Medical Device Manufacturers Association announced that medical device industry payments to the Internal Revenue Service already have passed the $1 billion mark.
At a Congressional hearing in March, meanwhile, lawmakers said that the tax "looms large" over the mobile healthcare industry.

"While the IRS and FDA have provided some draft guidance on how they will apply the medical device definition and medical device tax, their analysis is not a poster child of clarity and leaves large parts of the economy wondering if they will be on the hook for what is essentially a tax on innovation, Meanwhile, lawmakers said that the tax "looms large" over the mobile healthcare industry. This is counter to the goal of developing remote monitoring, telemedicine and mobile health devices.







It remains unclear as to what is a 'mobile device', and there are differing opinions regarding what kind of mobile apps, or devices to which the tax would apply



Republicans and others continue to gut the Affordable Care Act by stripping the financing necessary to operate it.

(Fierce Health IT,

Tuesday, June 16, 2015

Amazon, Google race to get your DNA into the cloud | Reuters

Amazon, Google race to get your DNA into the cloud | Reuters







Amazon and Google may be outstripping the capacity and abilities of  University databases for human and other genomics. They offer greater storage ability and algorithms which surpass conventional research data bases. Charge for this service range from $ 3.00 to $5.00 per genome.



Amazon.com Inc is in a race against Google Inc to store data on human DNA, seeking both bragging rights in helping scientists make new medical discoveries and market share in a business that may be worth $1 billion a year by 2018.
Academic institutions and healthcare companies are picking sides between their cloud computing offerings - Google Genomics or Amazon Web Services - spurring the two to one-up each other as they win high-profile genomics business, according to interviews with researchers, industry consultants and analysts.    
    That growth is being propelled by, among other forces, the push for personalized medicine, which aims to base treatments on a patient's DNA profile. Making that a reality will require enormous quantities of data to reveal how particular genetic profiles respond to different treatments.
    Already, universities and drug manufacturers are embarking on projects to sequence the genomes of hundreds of thousands of people.
The human genome is the full complement of DNA, or genetic material, a copy of which is found in nearly every cell of the body.
    Clients view Google and Amazon as doing a better job storing genomics data than they can do using their own computers, keeping it secure, controlling costs and allowing it to be easily shared.
    The cloud companies are going beyond storage to offer analytical functions that let scientists make sense of DNA data. Microsoft Corp and International Business Machines are also competing for a slice of the market. The "cloud" refers to data or software that physically resides in a server and is accessible via the internet, which allows users to access it without downloading it to their own computer.


    Now an estimated $100 million to $300 million business globally, the cloud genomics market is expected to grow to $1 billion by 2018, said research analyst Daniel Ives of investment bank FBR Capital. By that time, the entire cloud market should have $50 billion to $75 billion in annual revenue, up from about $30 billion now.

David’s Health Tech Newsletter: No. 62 – “Companies Disrupting Healthcare In 2015” via reddit.com

David’s Health Tech Newsletter: No. 62 – “Companies Disrupting Healthcare In 2015” via reddit.com





The 21st Century has shown rapid development of health IT, health reform, and big data analytics. This is only the beginning of disruptive technology.  I prefer to call it "Catalytic Innovation". Catalytic innovatin more accurately describes what is happening.  Yes, the inbred system of health care is  being forced to change for economic reasons and in the effort to improve health outcomes. Initially it is disruptive, and that has been a main reason for some providers to hesitate. Coercion by the HHS and CMS are playing an unwanted role in an otherwise professional area.  I see no indication of a slowing of the process







Of those listed, see how many you recognise. Bonus points for anyone who gets more than 7.

News, Blogs & Comment

Teenagers Seek Health Information Online, but Don’t Always Trust It – Four out of five teenagers turn to the Internet for health information, but they don’t always put much stock in what they find, according to a national survey released on Tuesday.
NY Times
Just manufacturing pills ‘no longer good enough for patients – Pharma must truly move beyond the pill and embrace digital health, according to industry heads.
PMLive
Health IT could curb prescription drug abuse, but adoption lags – Legal uncertainties and challenges with interoperability and usability have kept many healthcare providers from embracing systems for electronic prescribing of controlled substances.
CIO
Hackers Can Tap Into Hospital Drug Pumps To Serve Lethal Doses To Patients – The LifecarePSA is a drug infusion machine for hospital patients, designed to correctly administer the right dosage of medicine straight into the arm of a person in need. When it works as it should, mechanical precision thwarts human error and eases care.
PopSci

Companies & Products

Amazon, Google race to get your DNA into the cloud – Amazon.com Inc is in a race against Google Inc to store data on human DNA, seeking both bragging rights in helping scientists make new medical discoveries and market share in a business that may be worth $1 billion a year by 2018.
Reuters
These tiny plastic chips can deliver therapeutic genes into cells – The next generation of lab-on-a-chip devices could bring down the cost of gene therapy.
Science Alert
The Companies Disrupting Healthcare In 2015 – Healthcare is the worlds largest industry today – it is three times larger than the banking sector. After lagging behind for almost five decades, this industry is revitalizing and transforming itself faster than any other vertical.
Forbes

Presentations, Research & Video

The IoT is helping cut US healthcare costs by the billions – Internet-connected devices and software saved the US healthcare system $6 billion last year, and will save the industry a further $100 billion from now through 2018, according to new research from Accenture.
Business Insider
DNA carries traces of past events meaning poor lifestyle can affect future generations – Scientists now know that our DNA is being altered all the time by environment, lifestyle and traumatic events.
The Telegraph

Monday, June 15, 2015

The 3 tectonic forces shaping patients – it’s BIO week | Health Populi

The 3 tectonic forces shaping patients – it’s BIO week | Health Populi



Patients in the U.S. are transforming into health care consumers, and in 2015 there are 3 underlying forces shaping that new consumer.
imageThis week kicks off the annual BIO conference
All of us as patients are impacted by 3 key market forces in 2015.
1. Patients are now major payors. Life science companies have long had staff dealing with so-called “managed markets:” big payors like the VA, Medicare and Medicaid, national health plans and self-insured employers. But there’s a new payor in town, thanks to high-deductible health plans and account-based medical savings plans such as HSAs: that, is the patient him/herself. And that makes the patient a health/care consumer.
imageThe key data point here comes fromStrategy&’s survey of consumers in late 2014, finding that about the same proportion of U.S. adults trust large retail and digitally-enabled companies to help them manage their health as they do health care providers. Underneath that statistic (roughly 40% of U.S. adults across the 3 types of organizations) is consumers’ perception that retail and digital companies are more transparent and demontrate clear value.
2. The patient-person has evolved into homo informaticus – a multi-channel, information-seeking species. Increasingly, that communication is via mobile platforms, and especially powerful as smarphones have become, as Dr. John Mattison CMIO of Kaiser Permanente has called them, “the new wellness channel.” Dr. Eric Topol, editor of Medscape and of the Scripps Medical Center, waxed lyrically about the advent of smartphones in digital health in his seminal book, The Patient Will See You Now.


Patient-Centered HealthCare : The Dawning of a New Age

This the dawning of the age of Patient Centered Care.  Perhaps this is apparent in primary care and a few other specialties. But what about hospital based specialists and mental health care, euphemistically now named, "Behavioral Health"  Well. what's in a name.?

Psychiatry is the "P" word of health care, much like the C word of cancer. Calling it by another name makes it more comfortable for patients to hear.

When a provider tells a patient, " I am going to refer you to psychiatry" it conjurs up images,  some real, some imagined.  Behavioral health seems to be the term decided by someone in the health herarchy as least frightening to patients.

The problem with the term is that you never know what you are getting in a provider. It is akin to Forrest Gump and his #box of chocolates".  Unless one is seeing a private psychiatrist the road to him is filled with "gatekeekpers" information gatherers and others in the chain of command.

Mental health, behavioral health is not patient-centered. It is shameful.

A scenario.

A patient  has an emergency admission for suicidal ideation, alcohol or drug abuse to a county emergency medical facility.  Once there  he/she is placed in a general  holding area with anywhere from 4 to 10 patients in varying degrees of altered mental state. For some patients, they are placed in isolation as a protective measure. There are no beds in the  unit, only chairs. There is access to a pay phone from which they can call family, or family can reach them. It is a queue with no privacy, patients waiting in line clamoring to call loved ones, acutely anxious with an overriding fear for safety. Patients are there for 72 hours and then must be discharged. It is just an emergency facility for life or safety threatening conditions.

At the end of 72 hours patients are discharged to wherever they may find a home, relatives, friends or even the street.  They can be admitted to an inpatient facility if available.  The ETS is a busy place ,overwhelmed with crisis and limited capacity for holding and patients. There is a wide variety of patients, some psychotic and some with criminal records.  In an effort to control the situation and little means of segregating patients with different levels of behavioral conditions they are indiscriminately placed in one space.

There are no wall placards explaining the process or rights a patient has. In essence all personal freedoms and civil rights are suspended (with good  reason), however it is not open, nor transparent.

The mental health system has been segregated from main stream medicine. The mind-body connection is far more real than a phrase for the 'feel good' niche. Most medical conditons have a connection directly with brain function. Treating one without considering the other leaves a large gap in total health care. Both allopathic physicians and mental health professionalsmust know this. The brain controls the body in ways in which we understand, and in ways that we have not yet delineated. In fact most people do not know we have two brains. One in our head and another in the abdomen. The neural network in the abdomen  has as many neurons and mass as our cerebrum.  And their is a connection,  both humoral and directly by neurons connecting them together.



Friday, June 12, 2015

Obamacare, SCOTUS, King v. Burwell, and Public Opinion

ObamaCareWatch 


The first several weeks of June have begun with controversy from examining the implications of Obamacare.

President Obama's Supreme Court Remarks Set Him Apart
Jess Bravin
The Wall Street Journal, 6/10/15

“‘It’s not unheard of for presidents to take positions on cases before they are decided, but what makes Obama’s remarks stand out is that they are bolder and more extensive than what most presidents have said in the past,’ said Paul Collins, a political scientist at the University of Massachusetts, Amherst.”

The Legality of Executive Action after King v. Burwell


Josh Blackman
The Federalist Society, 6/8/15

The Federalist Society explains that after the Supreme Court rules on King v. Burwell, there are two possible approaches the Department of Health and Human Services (HHS) could take in order to continue the payment of subsidies in some or all of the 34 states using the federal exchanges.

New State Datas Shows the Real Story Behind King v. Burwell
Nina Owcharenko
The Daily Signal, 6/8/15

“Every day there seems to be another article focused on how many individuals might lose their subsidies if the Supreme Court rules in favor of the plaintiffs in the King v. Burwell case. Yet, an even bigger group of individuals harmed by Obamacare has an equally good claim for relief that hasn’t gotten as much attention—the people who, thanks to Obamacare, must pay more for health insurance but who never got subsidies.”

States and Congress Urged to Act if Justices Rule Against Health Law
Robert Pear
The New York Times, 6/10/15

“The Obama administration’s top health care official said Wednesday that if the Supreme Court stopped the payment of health insurance subsidies to millions of Americans, it would be up to Congress and state officials to devise a solution.” 

Obamacare Is Proof That We Need Choices and Affordability
Grace-Marie Turner
The New York Times, Room for Debate, 6/11/15

“The Affordable Care Act has proved the need for health reform, but it also has proved the need for significant changes to the law to reflect Americans’ demand for more choices of more affordable health coverage.” 


Hitting the Wall: When Health Care Costs are No Longer Manageable 


Tevi D. Troy and D. Mark Wilson
American Health Policy Institute, 6/2/15

AHPI’s “Hitting the Wall” study examines the changes coming to both government health insurance programs and employer-sponsored health insurance plans and the challenges that lie ahead.

 

Polling


Taking the Pulse: Public Opinion on King v. Burwell and the ACA


American Enterprise Institute, 6/10/15

"Most Americans have not been paying close attention to King v. Burwell. A majority continue to say that the Affordable Care Act has not had an effect on them or their family, although the proportion that believes it has hurt and, separately, helped has risen. Views of the ACA remain more negative than positive."


Poll Marks a Love/Hate View of the Affordable Care Act 


ABC/Washington Post, 6/8/15

"Overall, just 39 percent support the law, down 10 percentage points in a little more than a year to match the record low from three years ago as the Supreme Court debated the constitutionality of the individual mandate. A majority, 54 percent, opposes Obamacare, a scant 3 points shy of the high in late 2013 after the botched rollout of healthcare.gov"

Thanks to :

Galen Institute
P.O. Box 320010
Alexandria, VA 22320

www.galen.org 



Covered California IG Audit finds Deficits for the Disabled





For the Affordable Care Act this is a big item.  California is the most populous state in the United States. During the rollout of the Affordable Care Act, California was one of many states which decided to develop their own Health Insurance Exchange, COVERED CALIFORNIA  It arrived with some pros and cons.


State Run Health Insurance Exchanges



Here we are three years later, with additional 'bugs'. and millions of dollars in overrides plus changing key vendors in the journey to affordable care.  It seems programming remote satellites for autonomous crusing through the solar system and landing on asteroids as well as Mars is simple stuff compared to the 'rocket science of health information technology.

Some of the items the IG has discovered include:

Covered California's website is not fully accessible to residents with disabilities, impeding their attempts to purchase health coverage through the state exchange, according to a new state auditU-T San Diego reports





Covered California Findings

Of the four departments included in the audit, Covered California's website had the most violations of Web accessibility standards. The audit reviewed 57 pages of the exchange's site and found:
  • 55 pages with distinct accessibility violations; and
  • Seven pages with common accessibility violations.
Overall, the audit found more than 300 critical accessibility violations on the site that made certain content "completely inaccessible to users."
For example, the audit found that individuals with motor disabilities who are unable to use a mouse to navigate the Internet would be unable to complete an application on Covered California's website using a keyboard.
While Covered California tested for accessibility before launching its website, the audit found that the exchange failed to perform regular, automatic tests of the accessibility of later updates to the site.
In addition, while no accessibility complaints have been filed for Covered California's site since June 2013, the audit found that the exchange did not include on its site all of the contact information for complaints that is recommended by state policy. According to the audit, "When departments do not provide multiple forms of contact information, the risk increases that users will be unable to complain about Web accessibility problems they may encounter so that departments can fix those issues."

While some deficits may be due to state web sites built in  functions many computer operating systems or general add-on equipment allow for access by the disabled with low vision and/or motor problems, speech to text and text to speech are readily available as well.


For the visually impaired 


For those with motor or multiple handicaps

For example, the audit found that individuals with motor disabilities who are unable to use a mouse to navigate the Internet would be unable to complete an application on Covered California's website using a keyboard.

While Covered California tested for accessibility before launching its website, the audit found that the exchange failed to perform regular, automatic tests of the accessibility of later updates to the site.

The IG found 'non-events', however this may be due to the content "completely inaccessible to users."

The deficits were not isolate to the Covered California health exchange but were also found in other state web sites.

In addition to Covered California, the audit reviewed the websites for:
  • California Community Colleges;
  • The California Department of Human Resources; and
  • The state Franchise Tax Board.
Of the four departments included in the audit, Covered California's website had the most violations of Web accessibility standards.